Delivery & Returns
🚚 Fast shipping
📦 Tracked delivery on all orders
🔒 Secure checkout
All orders are shipped with GLS, DHL, or PostNL, depending on the destination. Once your order ships, you will receive a tracking link by email.
Order Processing
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Orders placed before 12:00 (Mon–Fri) are usually shipped the same day.
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Orders placed after 12:00, weekends, or public holidays will be processed the next business day.
If your order contains a pre-order or item with longer delivery time, the order will ship once all items are available.
Delivery times are indicative and may vary due to courier delays or customs processing.
Estimated Delivery Times (Regular Orders)
| Region | Delivery Time |
|---|---|
| Netherlands & Belgium | 1–2 business days |
| Germany | 2–3 business days |
| Rest of Europe | 4–8 business days |
| International | 8–12 business days |
⚠️ These delivery estimates do not apply to furniture orders.
Shipping Costs
| Region | Shipping Cost | Free Shipping |
|---|---|---|
| Netherlands & Belgium | €4.50 | Orders over €50 |
| Germany | €4.95 | Orders over €100 |
| Other EU Countries | €4.50 – €25 | — |
| United Kingdom | £10 | Orders over £150 |
| Outside Europe | €25 | — |
If a package is returned to sender, the additional shipping cost to resend the order must be paid by the customer.
International Shipping
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DHL Express shipping to the US & Australia from €25
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All international shipments are insured
Please note that import duties, taxes, and customs fees may apply.
These charges are determined by the customs authority in the destination country and are the responsibility of the customer.
For shipments outside the EU:
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Missing or damaged packages are handled through the shipping insurance claim process.
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Refunds or replacements can only be issued after the claim investigation has been completed.
Returns & Refunds
If you are not satisfied with your purchase, you may return your item(s) within 30 days after receiving your order.
Returned items must be:
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unused
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in original condition
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in original packaging
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with all labels attached
Items showing signs of use, damage, or alteration may not be accepted.
Sale & Promotional Items
Items purchased with a promotion or discount can be returned within 14 days after delivery.
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A full refund will be issued if the items are returned in perfect condition.
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Items purchased with 50% discount or more are eligible for store credit only.
Return Options
We offer the following return options:
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Refund to the original payment method
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Store credit + bonus
Refunds will always be issued to the original payment method.
Return Costs
Return shipping costs are the responsibility of the customer.
If your return causes the order value to fall below the free shipping threshold, the original shipping cost will be deducted from your refund.
How to Return an Item
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Complete the return form, which can be downloaded here.
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Pack the item securely in its original packaging.
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Send the package to:
La Gentile
Borneostraat 17
2405 CW Alphen aan den Rijn
The Netherlands
Returns without the return form may not be accepted.
We recommend using a tracked shipping service, as we cannot be responsible for lost return packages.
Refund Processing
Once your return has been received and inspected:
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Returns are usually processed the same day.
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Refunds typically appear in your account within 10 days, depending on your bank.
You will receive a confirmation email once your return has been processed.
Incorrect or Damaged Items
If you receive the wrong item or a defective product, please contact us within 2 days of receiving your order.
Email: hello@la-gentile.com
We will reimburse the return shipping costs and send a replacement item if available.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Personalized items
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Pacifiers
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Skincare products
Furniture Orders (Special Policy)
Furniture from Charlie Crane, Bermbach Handcrafted, and Moonboon is shipped directly from the manufacturer under drop-shipping terms.
Processing Time
Furniture orders require 1–2 weeks processing time before shipment.
Delivery Times After Shipment
| Region | Delivery Time |
|---|---|
| Europe | 1–2 weeks |
| United States | 4–8 business days |
| Other International | 3–6 weeks |
Furniture Cancellations
Furniture orders can be cancelled within 48 hours after placing the order.
After 48 hours, the order cannot be cancelled because it has already been processed with the manufacturer.
Furniture Returns
Returns are not accepted for furniture items shipped under drop-shipping conditions.
However, product defects will be handled appropriately unless the issue was caused during shipping.
Frequently Asked Questions
Where is my order?
Once your order has been shipped, you will receive an email with tracking information so you can follow your package.
Can I change or cancel my order?
If your order has not yet been shipped, we may still be able to update or cancel it.
Please contact us as soon as possible at hello@la-gentile.com.
How long do refunds take?
Refunds are usually processed the same day we receive your return.
Depending on your bank, it may take 5–10 business days for the refund to appear in your account.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect.
Do I need to contact you before returning an item?
No, you can return your order directly using the return form included with your package.
Do you ship internationally?
Yes, we ship worldwide.
International orders may be subject to import duties or taxes, which are determined by the destination country.
